FAQ & Support

For questions about an order, a return, or a product, get in touch with the label. The contact form asks for your full name, email address, and optional details such as company name, phone number, order number, and RMA number.

Including your order number helps support look up the purchase and respond more quickly.

Questions about an order, a return, or a particular release are best directed to the label itself, and the contact form is the simplest way to start that conversation. It asks for your full name and email address so a reply can reach you, along with optional details such as a company name, phone number, order number, or RMA number. None of those extras are required, but sharing them where they apply helps support locate the purchase and respond more quickly. A little context about what you ordered and what went wrong goes a long way toward a clear answer.

Because Haute Magie operates as a boutique record label and publisher, the catalogue moves across formats rather than settling into one. Cassettes, vinyl, CDs, and CDRs sit alongside books, art, apparel, and other relics, and some titles appear as bundles or split releases with more than one option to choose from. Stock on small pressings can shift unpredictably, so an item shown as available one week may be spoken for the next. If something you are after looks unavailable, it is worth asking rather than assuming it has gone for good.

Returns and shipping questions tend to follow the same pattern, and the more detail you can offer up front, the smoother the process becomes. Order numbers, RMA numbers, and a brief description of the issue all help support trace what happened without a long back and forth. Keep in mind that handmade and second-hand items, distro stock from other labels, and apparel may carry their own conditions, so it is always worth reading the listing carefully before buying. For anything unclear, the label would rather hear from you early than after a problem has grown.